Frequently Asked Questions

We come to you. We visit homes and businesses around Tauranga and the Bay of Plenty for setups, repairs, Wi-Fi, networks and printers. We also support customers anywhere in New Zealand remotely, which is often faster and cheaper, and we can pick up or drop off devices that need a repair.

We're based in Tauranga and visit customers across the Bay of Plenty, including Mount Maunganui, Papamoa, Bethlehem, Te Puke and Katikati. Remote support is available anywhere in New Zealand.

We're available 7am to 5pm, seven days a week. Send us a message any time and we'll reply within one business day, usually much sooner.

We talk you through starting a secure session, usually with Quick Assist, which is already built into Windows. You can see everything we do and end the session at any time. The steps are on our Remote Support page.

Both. We help households with new device setup, slow or misbehaving computers, virus removal, backups, and home Wi-Fi. Have a look at the home services.

Yes. We set up and repair both Windows and Mac computers.

Every request gets a ticket number, and we email you whenever there's an update. You can reply straight to those emails, or sign in to the client portal to see the full history and add files.

We quote before we start, and tell you straight away if a job looks like costing more. Invoices are emailed when the work is done and are due within seven days. The details are in our Terms of Trade.

Only the access we need for the job. For businesses, we'll usually set up our own admin account rather than use yours, so nothing is shared and it can be removed when we're done. If you do give us a password, we recommend changing it afterwards.

Yes, please, especially before setup, migration or repair work. If you're not sure how, or don't have a backup, tell us and we can sort one out first.

We only use it to do the work you've asked for and keep it confidential. Our Privacy Policy explains what we collect and how we look after it.