Remote Support
On the phone with us? Here's how to let us connect to your computer.
Only do this if you've spoken to us. We'll never call you out of the blue asking to connect to your computer. If someone does, hang up, even if they say they're from Cumulus, Microsoft or your bank.
Windows: Quick Assist
Quick Assist is built into Windows 10 and Windows 11, so there's nothing to download.
- Press the Windows key, type Quick Assist, and open it. You can also press Ctrl + Windows key + Q.
- Under Get help, type the 6-digit code we give you over the phone, then select Submit.
- When asked, select Allow so we can see your screen and help.
If Quick Assist doesn't open, search for Quick Assist in the Microsoft Store and install it, then try again.
Mac, or If Quick Assist Won't Work
We'll email or text you a secure link to start the session. Open it, follow the prompts, and allow screen sharing when your Mac asks.
Staying in Control
- You'll see everything we do on your screen while we're connected.
- You can end the session at any time by closing the window or selecting Leave.
- We can't reconnect afterwards without a new code from you.
Need Help Now?
Call 021 225 4988 or email admin@cumulus.co.nz, or send us a message.