Privacy Policy

1. Who We Are

Cumulus Technology Limited (NZBN 9429053959133) is an IT support business based in Tauranga, New Zealand. This policy explains what personal information we collect through our website, client portal and day-to-day work, why we collect it, and how we look after it, in line with the Privacy Act 2020.

2. What We Collect

• Enquiries and tickets: your name, email address, phone number, company name, and the details you give us about your request, including any files you upload.
• Client portal accounts: your email address and a password, which is stored in a scrambled (hashed) form we can't read.
• Billing: your billing name and address, and details of the work we've invoiced.
• Email: messages you send to us, including replies to ticket emails, which are added to your ticket.
• Website usage: anonymous statistics such as pages visited, approximate location (city level), device and browser type, and how you found the site.

When we work on your devices or systems, we may also see information stored on them. We only use that information to carry out the work you've asked for, and treat it as confidential, as set out in our Terms of Trade.

3. Why We Collect It

• To respond to your enquiry and carry out the work you've asked for
• To keep you updated on your ticket and let you track it online
• To invoice you and keep the business records we're required to keep
• To understand how people use our website, so we can improve it

We don't sell your information, and we don't use it for advertising.

4. Who We Share It With

We use a small number of trusted services to run the business. They store or process information on our behalf, and some of them store it on servers outside New Zealand, such as in Australia or the United States:

• Cloudflare: hosts our website, client portal, ticket records and uploaded files
• Microsoft 365: our email
• Xero: our invoicing and accounts
• Google Analytics: anonymous website statistics

We only share information beyond this when you've asked us to, for example with a supplier for a warranty repair, or when the law requires it.

5. Cookies

Our client portal uses a cookie to keep you signed in. Google Analytics uses cookies to count visits and tell new visitors from returning ones. You can block or clear cookies in your browser settings. The website still works, but you'll need to sign in to the portal each time.

6. How Long We Keep It

We keep ticket and billing records for at least seven years, because New Zealand law requires us to keep business records for that long. Enquiries that didn't go ahead are kept for up to two years and then deleted. Files you upload are kept with the ticket they belong to.

7. How We Protect It

All connections to our website and portal are encrypted. Passwords are stored hashed, staff access to tickets requires a separate secure sign-in, and access to your information is limited to our team. If a privacy breach is likely to cause serious harm, we'll let you and the Privacy Commissioner know as soon as we can.

8. Your Rights

You can ask to see the personal information we hold about you, and ask us to correct it if it's wrong. You can also ask us to close your portal account or delete information we're not required to keep. Email admin@cumulus.co.nz and we'll respond within 20 working days.

If you're not happy with how we've handled your information, please talk to us first. You can also contact the Office of the Privacy Commissioner.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page.

10. Contact

Cumulus Technology Limited
Tauranga, New Zealand
admin@cumulus.co.nz
021 225 4988